Privacy policy


This Privacy Policy describes the practices of Domaine du Chant d'Eole with respect to information collected from users who access our website at

Reasons for collecting data

The processing of your Personal Information (i.e. any information which could potentially allow you to be identified by reasonable means; hereinafter "Personal Information") [add an explanation of the legal basis for the processing of Personal Information, for example:] is necessary for the performance of our contractual obligations to you and to provide our services to you, to protect our legitimate interests and to comply with the regulatory obligations (legal and financial) to which we are subject.

By using the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as set out in this Privacy Policy.

We encourage our Users to read the Privacy Policy carefully and to use it to make informed decisions.

What information do we collect?

We collect two types of data and information about our Users.

The first type is non-identifying and non-personally identifiable information about one or more Users that may be made available to us or collected as a result of their use of the Site ("Non-Personal Information"). We do not know the identity of the Users from whom this non-personal information has been collected. Non-Personal Information that is collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language settings, access times, etc.) in order to improve the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online navigation, clicks, actions, etc.).

The second type is Personal Information, i.e. individually identifying information, which identifies an individual or which is likely, by reasonable means, to allow an individual to be identified. This information includes :

  • Device information: we collect Personal Information about your device which includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information relating to your activity on the Site.

How do we receive information about you?

Your personal information is collected in several ways:

  • When you voluntarily provide your personal data by registering on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third-party suppliers, services and public registers (e.g. traffic analysis providers).

What information do we collect?

We do not rent, sell or share User information with third parties, except as described in this Privacy Policy.

We may use information for the following purposes:

  • Communicating with you: by sending you messages about our services, providing you with technical information and answering any customer service questions you may have;
  • Communicate with you and keep you informed of the latest updates and new services;
  • To show you advertisements when you use our Site (see the "Advertisements" section for more information);
  • Promote our websites and our products (see the "Marketing" section for more information);
  • Carry out statistical and analytical surveys in order to improve the Site
  • In addition to the various uses mentioned above, we may transfer or disclose Personal Information to our subsidiaries, affiliates and subcontractors.

We may also disclose information if we believe in good faith that disclosing the information is useful or reasonably necessary to: (i) comply with applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Privacy Policy), including investigating potential violations thereof; (iii) investigate, detect, prevent or take action against suspected fraud or security breaches; (iv) to establish or exercise our rights to defend against any legal claim; (v) to prevent harm to the rights, property or safety of our business, our users, you or any third party; or (vi) for the purposes of cooperating with law enforcement, and/or where we believe it is necessary, in order to enforce intellectual property or other legal rights.

User rights

You can ask :

  1. Receive confirmation that your personal information has been processed (or a notice that your personal information has not been processed, if applicable) and access your stored personal information, as well as additional information;
  2. Request rectification of your personal information stored by us.
  3. Request the deletion of your personal information;
  4. Refuse the processing of your personal data;
  5. Request that we restrict the processing of your personal information.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the above rights or receive further information, please contact our Data Protection Officer using the details provided below:
[add contact details].


We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined by the type of information collected and the purpose for which it was collected, taking into account the requirements applicable to the situation and the need to destroy obsolete and unused information as soon as possible. In accordance with the laws and regulations in force, we will keep archives containing the customer's personal information, account opening documents, communications and any other information required.

We may rectify, supplement or delete incomplete or incorrect information at any time at our sole discretion.


We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assigns to your device when you visit the site. Cookies are very useful and their use can serve various purposes, in particular to enable you to navigate efficiently from one page to another, to authorise the automatic activation of certain functionalities, to remember your preferences and to enable you to interact with our Services more quickly and more simply. Cookies are also used to ensure that the advertisements you see match your interests and are personalised accordingly, as well as to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

a.Session cookies" , which are only stored temporarily during your browsing session in order to allow normal use of the system, and are deleted from your device when you close the browser;

b.Persistent cookies", which are only read by the Site, are stored on your computer for a specific period of time and are not deleted when the browser is closed. These cookies are used when we need to recognise you on repeated visits, for example, to enable us to remember your preferences the next time you log on;

c."Third-party cookies" which are set by other online services that manage content on the page you are visiting, for example, by third-party analytics companies that monitor and analyse our web access.

Cookies do not contain any personally identifiable information about you, but we may associate Personal Information about you that we store with information stored and obtained by cookies. You can delete cookies by following the instructions in your device preferences. Please note, however, that if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.

We also use a tool called "Google Analytics" to collect information about your use of the Site. Google Analytics collects information such as the frequency with which users access the Site, the pages they visit, etc. We use the information collected by Google Analytics to improve our website. We use the information collected by Google Analytics solely to improve the Site and its services. Google Analytics collects the IP address assigned to you on the day you visit the Site, rather than your name or any other identifying information. We do not combine information collected by Google Analytics with information that personally identifies you. Google's ability to use and share the information collected by Google Analytics about your visits to this Site is limited by Google's Terms of Use and Privacy Policy.

Collection of information by third parties

Our policy covers only the use and disclosure of information that we collect from you. To the extent that you disclose your information to other parties or sites on the Internet, different rules may apply to their use or disclosure. Therefore, we encourage you to read the terms of use and privacy policy of each third party to whom you voluntarily disclose your information.

This Privacy Policy does not apply to the practices of companies that we do not own or control or to individuals that we do not employ or manage, including any third parties to whom we may disclose your information as described in this Privacy Policy.

How do we protect your information?

We take great care in implementing and maintaining the security of the Site and your information. [explain your security practices, for example: we use industry standard procedures to ensure the security of the information we collect and store, and to prevent unauthorised use of that information. We require third parties to comply with similar security requirements in accordance with this Privacy Policy] . Although we take reasonable steps to protect information, we cannot be held responsible for the actions of persons who gain unauthorised access to or misuse of our Site, and we make no warranty, express, implied or otherwise, to prevent such access.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the European Economic Area (EEA). In such cases, we will only transfer your data to such countries as approved by the European Commission and providing an adequate level of data protection, or we will establish legal agreements guaranteeing an adequate level of data protection.


We may use your Personal Information, including your name, email address, telephone number, etc., ourselves or through subcontractors to provide you with promotional content about services that we think may be of interest to you.

Out of respect for your right to privacy, we include in this promotional content ways for you to opt-out of receiving further promotional offers from us. If you unsubscribe, we will remove your e-mail address or telephone number from our marketing distribution lists.

Please note that even if you unsubscribe from receiving marketing emails from us, we may send you other types of important communications by email without giving you the opportunity to unsubscribe. These may include customer service messages or administrative notifications.

Business transactions

We may share information in the event of a business transaction (e.g. sale of a substantial part of our business, merger, consolidation or sale of assets). In the cases mentioned above, the recipient or acquiring company will assume the rights and obligations as described in this Privacy Policy.


We understand the importance of protecting children's personal information, particularly in an online environment. The Site has not been designed for use by children. Under no circumstances do we allow our services to be used by minors without the prior consent or authorisation of a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent becomes aware that his or her child has provided us with Personal Information without his or her consent (or if a guardian becomes aware that the child for whom he or she is responsible has provided us with Personal Information without his or her consent), he or she should contact us at :

Updates or amendments to this Privacy Policy

We reserve the right to modify or revise the Privacy Policy from time to time; material changes will be effective upon posting of the revised Privacy Policy. The latest revision will be available in the "Last Modified" section. Your continued use of the Platform following the posting of such changes on our website constitutes your acknowledgement and acceptance of such changes and your agreement to be bound by them.

Contact us

For more information about these terms and conditions of sale, please contact us by post at

Domaine du Chant d'Eole sprl
Grand'Route 58 à 7040 Quévy-le-Grand
by telephone on +32 65 22 05 00
or by email at

Last modified: 10 November 2020